Privacy Policy
This Privacy Policy sets out how we collect, store, and process personal information or personal data (“Personal Information”) of our customers through the Website. We are committed to protecting our customers’ personal information and will make every effort, using appropriate measures, to ensure that the information provided by customers during their use of the Website is kept secure and protected from unauthorized access.
We are committed to making our best efforts to protect information security. However, in the event that the system is attacked or unauthorized access occurs causing damage to customers, we shall be responsible for cooperating with the competent authorities to investigate and resolve the matter and to fulfill compensation obligations in accordance with the law if the fault lies with the Website’s security system.
To better understand our policies regarding the collection, storage, and use of users’ personal information, please read the Privacy Policy below:
I. Purpose and Scope of Personal Information Collection
To access and use certain services on the Website, you may be required to register and provide us with personal information (Email, Full Name, Contact Phone Number, etc.). All declared information must be accurate and lawful. Our Website shall not be responsible for any legal issues related to the declared information.
We may also collect information on the number of visits, including the pages you view, the links you click, and other information related to your connection to our Website. In addition, we collect information that your web browser sends whenever you access the Website, including IP address, language used, access time, and referring addresses.
II. Scope of Use of Information
The information collected through the website multi-col.com will help us to:
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Support customers when purchasing products
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Answer customer inquiries
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Conduct customer surveys
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Carry out promotional activities related to products and services of multi-col.com
When customers request support or have questions requiring responses through the website multi-col.com, they may be required to provide personal information (Email, Full Name, Contact Phone Number, etc.). All declared information must be accurate and lawful. multi-col.com shall not be responsible for any legal issues related to the declared information.
When necessary, we may use this information to contact you directly through various means such as sending open letters, order confirmations, thank-you letters, technical and security information, etc.
We commit to using customers’ personal information strictly within the purposes and scope that have been notified. In the event that any additional scope of use arises beyond the stated purposes, we will notify customers and only proceed with their consent.
III. Information Retention Period
We will store customers’ personal information on our internal systems during the service provision process or until the purpose of collection has been fulfilled, or until the customer requests the deletion of the provided information.
IV. Individuals or Organizations That May Access the Information
Customers agree that, when necessary, the following agencies/organizations/individuals may have the right to access and collect their information:
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Website Administration Board
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Competent state authorities
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Complainants who can prove the customer’s violation (if any)
V. Payment Information Security
• Security standards:
The payment system on the website multi-col.com is connected to licensed payment gateway partners. All customers’ payment information is transmitted via SSL (Secure Sockets Layer) encryption to ensure absolute security during data transmission.
• Storage scope:
We do not directly store customers’ card information (card number, CVV code) on our system servers. Such information is managed and secured by payment gateway partners in accordance with international PCI DSS standards.
• Security commitment:
We ensure absolute safety and security for all online payment transactions conducted through the Website.
• Incident handling responsibility:
In the event that customers’ payment information via the Website is altered, deleted, destroyed, copied, disclosed, illegally transferred, or misappropriated causing damage to customers, we commit to:
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Receiving and handling customer complaints immediately upon receiving feedback.
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Cooperating with financial institutions, banks, and law enforcement agencies to determine the cause.
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Compensating customers for damages in accordance with applicable laws if the damage arises from security failures of our system.
VI. Address of the Entity Collecting and Managing Personal Information
VIET KHUE IMPORT EXPORT TRADING SERVICE COMPANY LIMITED
Tax Code: 1201674642, issued by the Department of Planning and Investment of Tien Giang Province on May 31, 2023
Address: No. 37/1A Ho Van Nhanh Street, Dao Thanh Ward, Dong Thap Province, Vietnam
☎ Hotline: 090 328 7892
✉ Email: info@multi-col.com
VII. Commitment to Protect Customers’ Personal Information
We are committed to protecting your personal information by all possible means. We apply various information security technologies to protect such information from unauthorized access, use, or disclosure. We recommend that you keep your access password information confidential and not share it with any third party. If you use a shared computer, please remember to log out or close all open browser windows after use.
VIII. Mechanism for Receiving and Resolving Complaints Related to Personal Information
Customers have the right to submit complaints regarding the disclosure of personal information to third parties to the administration of the website multi-col.com at the company’s address or via email: info@multi-col.com.
The Company is responsible for implementing technical and professional measures to verify the reported content.
The time limit for handling complaints related to payment information security shall not exceed 7 working days from the date of receipt. We will provide transaction evidence and relevant data for customers to reconcile with banks when necessary.
IX. Contact Information
We always welcome your comments, inquiries, and feedback regarding this Privacy Policy. If you have any questions, please contact us via:
☎ Hotline: 090 328 7892
✉ Email: info@multi-col.com